Autodesk experienced a minor incident on April 11, 2026 affecting Autodesk account, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2026, 02:25 PM UTC
We are investigating an issue where customers are unable to place or process orders via partner channels (partner web services) and legacy orders due to connectivity issues in the US East on-prem Carlstadt data center. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Apr 11, 2026, 03:25 PM UTC
We have identified the cause of the issue where customers are unable to place or process orders via partner channels (partner web services) and legacy orders due to connectivity issues in the US East on-prem Carlstadt data center. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Apr 11, 2026, 04:11 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.