PlanGrid

Update timeline

1. investigating Apr 15, 2026, 09:30 PM UTC

   We are investigating reports of customers experiencing an issue in editing the native field reports in PlanGrid in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Apr 15, 2026, 10:13 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Apr 27, 2026, 09:56 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC140728 **Incident Date:** April 15, 2026 ‌ **Summary** On April 15, 2026, between 12:20 PM PDT and 3:02 PM PDT, Autodesk experienced a service disruption that prevented PlanGrid customers from saving edits to their Field Reports templates. ‌ **Impacted Services** * PlanGrid ‌ **Root Cause** * The issue was caused by recent changes to the Autodesk Build Forms backend, which is shared with PlanGrid Field reports. While these changes were correctly implemented in most parts of our system, the PlanGrid backend did not properly recognize them, which inadvertently affected PlanGrid Field Reports. * The fix was to update the PlanGrid backend to recognize the Autodesk Build forms changes. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Expanded test coverage of Autodesk Build Forms backend to detect any unintended impacts on the PlanGrid Field Reports product. ‌ Thank you for your patience and understanding.