Autodesk experienced a minor incident on May 8, 2026 affecting Flow Platform GraphQL API, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:23 AM UTC
We are investigating an issue where customers are unable to save/create new assets in the Flow Platform GraphQL API in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating May 08, 2026, 01:40 AM UTC
We are continuing to investigate an issue where customers are unable to save/create new assets in the Flow Platform GraphQL API in the US region. We will provide an update within 2 hours or sooner if we have more information to share.
- resolved May 08, 2026, 03:10 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Jun 07, 2026, 01:21 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #142669 **Incident Date:** May 07, 2026 **Summary** On May 07, 2026, between 05:00 PM PDT and 07:51 PM PDT, Autodesk experienced a service disruption that prevented customers from creating new data with the Flow Platform GraphQL API, customers using Flow Connected capabilities in Flow Production Tracking, and the Project Falcon tech preview in the US region. **Impacted Services** * Flow Platform GraphQL API **Root Cause** * A third-party issue impacted Autodesk’s command processing system, preventing some customers write requests from being processed successfully. * Autodesk mitigated the issue by routing most traffic back a previously stable version of the service. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk is reviewing the command journaling configuration to improve resilience when similar issues occur. * Autodesk is improving monitoring, visibility, and operational knowledge for command journaling systems to help teams identify and resolve similar issues faster. * Autodesk will conduct resiliency testing, including fire drills that simulate replica failures, to validate recovery procedures. * Autodesk is evaluating ways to reduce the time required to deploy emergency fixes during service-impacting events. Thank you for your patience and understanding.