Autodesk experienced a minor incident on May 6, 2026 affecting PlanGrid, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 05:22 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to export PDFs from multiple PlanGrid tools. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating May 06, 2026, 05:30 PM UTC
We are continuing to investigate where customers are experiencing an issue where they are unable to export PDFs from multiple PlanGrid tools. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved May 06, 2026, 06:26 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.