Autodesk incident

Multiple Autodesk Products

Minor Resolved View vendor source →

Autodesk experienced a minor incident on April 21, 2026 affecting BIM 360 Design Collaboration and BIM 360 Design Collaboration (European Union) and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 09:54 AM UTC
Resolved
Apr 21, 2026, 11:37 AM UTC
Duration
1h 43m
Detected by Pingoru
Apr 21, 2026, 09:54 AM UTC

Affected components

BIM 360 Design CollaborationBIM 360 Design Collaboration (European Union)BIM 360 DocsBIM 360 Docs (European Union)BIM 360 Field ManagementBIM 360 Field Management (European Union)BIM 360 Model CoordinationBIM 360 Model Coordination (European Union)BIM 360 Project ManagementBIM 360 Project Management (European Union)

Update timeline

  1. investigating Apr 21, 2026, 09:54 AM UTC

    We are investigating reports of customers experiencing an issue where newly added customers are unable to access modules in multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. investigating Apr 21, 2026, 10:53 AM UTC

    We are continuing to investigate reports of customers experiencing an issue where newly added members are unable to access modules across multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.

  3. resolved Apr 21, 2026, 11:37 AM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.