Australian Taxation Office incident

Online services degradation

Resolved after 22 hours 30 minutes, affecting Home page and OSB Login service and 1 more, on October 21, 2026.

monitoring Oct 21, 2026, 08:50 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Oct 21, 2026, 06:24 AM UTC
Resolved: Oct 22, 2026, 04:54 AM UTC
Duration: 22h 30m
Detected by Pingoru: Oct 21, 2026, 06:24 AM UTC

Affected components

Home pageOSB Login serviceContext SelectionOnline forms - Accounts and transactionsOnline forms - Create or view secure messagesOnline forms - Early Stage Innovation ReportOnline forms - Employee Share Scheme Non-IndividualsOnline forms - File transferOnline forms - PaymentsOnline forms - Small Business Super Clearing House

Update timeline

investigating Oct 21, 2026, 06:24 AM UTC

We are aware of service degradation impacting our online services, which may be resulting in slower response times than normal for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
investigating Oct 21, 2026, 06:25 AM UTC

We are continuing to investigate this issue.
identified Oct 21, 2026, 08:44 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 21, 2026, 08:50 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 22, 2026, 04:54 AM UTC

This incident has been resolved.

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