Australian Taxation Office incident

INC003055269 - Some clients unable to access activity statements

Resolved after 19 hours 41 minutes, on December 17, 2020.

investigating Dec 17, 2020, 01:50 AM UTC

Some clients are experiencing intermittent issues when accessing activity statements. Whilst this is being investigated, if you select the activity statement and it doesn’t fully load, right-click and select “back”. This workaround should resolve the issue and allow the activity statement to load. We apologise for the inconvenience and thank you for your patience.

Started
Dec 17, 2020, 01:50 AM UTC
Resolved
Dec 17, 2020, 09:32 PM UTC
Duration
19h 41m
Detected by Pingoru
Dec 17, 2020, 01:50 AM UTC

Update timeline

  1. investigating Dec 17, 2020, 01:50 AM UTC

    Some clients are experiencing intermittent issues when accessing activity statements. Whilst this is being investigated, if you select the activity statement and it doesn’t fully load, right-click and select “back”. This workaround should resolve the issue and allow the activity statement to load. We apologise for the inconvenience and thank you for your patience.

  2. resolved Dec 17, 2020, 09:32 PM UTC

    This incident has been resolved.

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