Resolved after 3 hours 55 minutes, on September 12, 2021.
A fix has been implemented and new credit card payments are being accepted. We will continue to monitor results.
Update timeline
- investigating Sep 12, 2021, 11:03 PM UTC
Credit card payment facilities are offline and we are working to restore this service as a priority.
- identified Sep 13, 2021, 01:12 AM UTC
Users with previously saved credit card details can still use the credit card payment facilities. The current outage is only impacting the use of new card payments.
- monitoring Sep 13, 2021, 01:21 AM UTC
A fix has been implemented and new credit card payments are being accepted. We will continue to monitor results.
- resolved Sep 13, 2021, 02:58 AM UTC
This incident has been resolved.
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