Australian Taxation Office incident

OSB is inaccessible

Resolved after 3 hours 18 minutes, affecting Home page and OSB Login service and 1 more, on March 18, 2022.

identified Mar 18, 2022, 07:46 AM UTC

The issue impacting the myGovID credential has been partially resolved allowing access to OSB. If you experience an error, please keep trying until you successfully log in.

Started: Mar 18, 2022, 04:44 AM UTC
Resolved: Mar 18, 2022, 08:03 AM UTC
Duration: 3h 18m
Detected by Pingoru: Mar 18, 2022, 04:44 AM UTC

Affected components

Home pageOSB Login serviceContext SelectionOnline forms - Accounts and transactionsOnline forms - Create or view secure messagesOnline forms - Early Stage Innovation ReportOnline forms - Employee Share Scheme Non-IndividualsOnline forms - File transferOnline forms - PaymentsOnline forms - Small Business Super Clearing House

Update timeline

identified Mar 18, 2022, 04:44 AM UTC

Users cannot reach OSB due to an error with the myGovID digital credential. We are working to restore services as soon as possible.
identified Mar 18, 2022, 04:45 AM UTC

We are continuing to work on a fix for this issue.
identified Mar 18, 2022, 07:46 AM UTC

The issue impacting the myGovID credential has been partially resolved allowing access to OSB. If you experience an error, please keep trying until you successfully log in.
resolved Mar 18, 2022, 08:03 AM UTC

This incident has been resolved.

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