Australian Taxation Office incident

Login issue

Resolved after 4 hours 50 minutes, affecting OSB Login service, on February 2, 2023.

investigating Feb 02, 2023, 11:27 PM UTC

We are currently investigating this issue.

Started
Feb 02, 2023, 09:48 PM UTC
Resolved
Feb 03, 2023, 02:39 AM UTC
Duration
4h 50m
Detected by Pingoru
Feb 02, 2023, 09:48 PM UTC

Affected components

OSB Login service

Update timeline

  1. investigating Feb 02, 2023, 09:48 PM UTC

    Some clients are receiving error messages or having issues when attempting to login. If this is occurring, clearing your browser cache may fix this issue. You may be able to log in using a different browser. We are hoping to resolve this issue as soon as possible.

  2. investigating Feb 02, 2023, 09:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 02, 2023, 09:50 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Feb 02, 2023, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 02, 2023, 10:48 PM UTC

    We are continuing to monitor for any further issues.

  6. investigating Feb 02, 2023, 11:27 PM UTC

    We are currently investigating this issue.

  7. resolved Feb 03, 2023, 02:39 AM UTC

    This incident has been resolved.

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