Australian Taxation Office incident

Online Services degradation

Resolved after 1 day 3 hours, affecting Home page and OSB Login service and 1 more, on July 1, 2024.

monitoring Jul 02, 2024, 12:53 AM UTC

A fix was deployed overnight and all services are operating as expected. We will continue to monitor performance throughout the day.

Started
Jul 01, 2024, 01:27 AM UTC
Resolved
Jul 02, 2024, 05:22 AM UTC
Duration
1d 3h
Detected by Pingoru
Jul 01, 2024, 01:27 AM UTC

Affected components

Home pageOSB Login serviceContext SelectionOnline forms - Accounts and transactionsOnline forms - Create or view secure messagesOnline forms - Early Stage Innovation ReportOnline forms - Employee Share Scheme Non-IndividualsOnline forms - File transferOnline forms - PaymentsOnline forms - Small Business Super Clearing House

Update timeline

  1. investigating Jul 01, 2024, 01:27 AM UTC

    Online Services for Business is currently experiencing degraded performance. We are working to restore services to normal performance as a priority.

  2. monitoring Jul 01, 2024, 11:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 02, 2024, 12:53 AM UTC

    A fix was deployed overnight and all services are operating as expected. We will continue to monitor performance throughout the day.

  4. resolved Jul 02, 2024, 05:22 AM UTC

    This incident has been resolved.

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