Australian Taxation Office incident

Online Services degradation

Resolved after 1 hour 50 minutes, affecting Home page and OSB Login service and 1 more, on July 9, 2024.

monitoring Jul 09, 2024, 05:26 AM UTC

A fix has been deployed and all services are operating as expected. We will continue to monitor performance throughout the day.

Started
Jul 09, 2024, 04:01 AM UTC
Resolved
Jul 09, 2024, 05:51 AM UTC
Duration
1h 50m
Detected by Pingoru
Jul 09, 2024, 04:01 AM UTC

Affected components

Home pageOSB Login serviceContext SelectionOnline forms - Accounts and transactionsOnline forms - Create or view secure messagesOnline forms - Early Stage Innovation ReportOnline forms - Employee Share Scheme Non-IndividualsOnline forms - File transferOnline forms - PaymentsOnline forms - Small Business Super Clearing House

Update timeline

  1. investigating Jul 09, 2024, 04:01 AM UTC

    We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring Jul 09, 2024, 05:26 AM UTC

    A fix has been deployed and all services are operating as expected. We will continue to monitor performance throughout the day.

  3. resolved Jul 09, 2024, 05:51 AM UTC

    This incident has been resolved.

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