Australian Taxation Office incident

Online services degradation

Resolved after 6 hours 10 minutes, affecting Home page and OSB Login service and 1 more, on April 1, 2025.

monitoring Apr 02, 2025, 01:21 AM UTC

We are continuing to monitor for any further issues.

Started
Apr 01, 2025, 10:02 PM UTC
Resolved
Apr 02, 2025, 04:13 AM UTC
Duration
6h 10m
Detected by Pingoru
Apr 01, 2025, 10:02 PM UTC

Affected components

Home pageOSB Login serviceContext SelectionOnline forms - Accounts and transactionsOnline forms - Create or view secure messagesOnline forms - Early Stage Innovation ReportOnline forms - Employee Share Scheme Non-IndividualsOnline forms - File transferOnline forms - PaymentsOnline forms - Small Business Super Clearing House

Update timeline

  1. investigating Apr 01, 2025, 10:02 PM UTC

    We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring Apr 01, 2025, 11:47 PM UTC

    A fix has been implemented, and we are monitoring the results

  3. monitoring Apr 02, 2025, 01:21 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 02, 2025, 04:13 AM UTC

    This incident has been resolved.

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