Australian Taxation Office incident

Online services outage

Resolved after 3 hours 15 minutes, affecting Home page and OSB Login service and 1 more, on July 28, 2025.

monitoring Jul 29, 2025, 02:32 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Jul 28, 2025, 11:45 PM UTC
Resolved: Jul 29, 2025, 03:00 AM UTC
Duration: 3h 15m
Detected by Pingoru: Jul 28, 2025, 11:45 PM UTC

Affected components

Home pageOSB Login serviceContext SelectionOnline forms - Accounts and transactionsOnline forms - Create or view secure messagesOnline forms - Early Stage Innovation ReportOnline forms - Employee Share Scheme Non-IndividualsOnline forms - File transferOnline forms - PaymentsOnline forms - Small Business Super Clearing House

Update timeline

investigating Jul 28, 2025, 11:45 PM UTC

We are aware of an outage impacting our online services. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
identified Jul 29, 2025, 01:22 AM UTC

Online services have been restored. Some users may still be experiencing degraded performance and clearing your browser cache may improve your experience. Work to restore services back to normal performance is ongoing. We apologise for the inconvenience and thank you for your continued patience during this time.
monitoring Jul 29, 2025, 02:32 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 29, 2025, 03:00 AM UTC

This incident has been resolved.

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