Resolved after 4 hours 32 minutes, affecting Home page and OSB Login service and 1 more, on September 17, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Home pageOSB Login serviceContext SelectionOnline forms - Accounts and transactionsOnline forms - Create or view secure messagesOnline forms - Early Stage Innovation ReportOnline forms - Employee Share Scheme Non-IndividualsOnline forms - File transferOnline forms - PaymentsOnline forms - Small Business Super Clearing House
Update timeline
- investigating Sep 17, 2025, 01:04 AM UTC
We are aware of degraded performance impacting our Online Services. You may be unable to retrieve or upload communications and documents to and from our online platforms. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- monitoring Sep 17, 2025, 02:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2025, 05:37 AM UTC
This incident has been resolved.
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