Australian Taxation Office incident

Online services degradation

Resolved after 6 hours 55 minutes, affecting Home page and OSB Login service and 1 more, on April 1, 2026.

monitoring Apr 01, 2026, 07:27 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Apr 01, 2026, 03:22 AM UTC
Resolved: Apr 01, 2026, 10:17 AM UTC
Duration: 6h 55m
Detected by Pingoru: Apr 01, 2026, 03:22 AM UTC

Affected components

Home pageOSB Login serviceContext SelectionOnline forms - Accounts and transactionsOnline forms - Create or view secure messagesOnline forms - Early Stage Innovation ReportOnline forms - Employee Share Scheme Non-IndividualsOnline forms - File transferOnline forms - PaymentsOnline forms - Small Business Super Clearing House

Update timeline

investigating Apr 01, 2026, 03:22 AM UTC

We’re aware of intermittent issues impacting myID services. You may not be able to log in to Online services for agents using your myID as a result. We are investigating this issue.
investigating Apr 01, 2026, 03:50 AM UTC

We are continuing to investigate this issue.
investigating Apr 01, 2026, 03:51 AM UTC

We are continuing to investigate this issue.
monitoring Apr 01, 2026, 04:35 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 01, 2026, 04:37 AM UTC

We are continuing to monitor for any further issues.
investigating Apr 01, 2026, 05:19 AM UTC

We are aware service degradation is continuing to impact our online services. We are continuing to investigate as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
monitoring Apr 01, 2026, 07:27 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 01, 2026, 10:17 AM UTC

This incident has been resolved.

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