Resolved after 1 hour 53 minutes, affecting August Health Application, on October 21, 2026.
The third party has stated that their maintenance is complete and signing should be once again available.
Affected components
Update timeline
- investigating Oct 21, 2026, 02:28 PM UTC
The third party that we use for document signing is currently undergoing emergency maintenance and is offline. Details for their status are at https://status.hellosign.com/incidents/r2d5pw74grzl. While this maintenance continues, activities related to signing will be unavailable.
- identified Oct 21, 2026, 02:29 PM UTC
The incident is dependent on the third party. We are waiting on https://status.hellosign.com/incidents/r2d5pw74grzl
- identified Oct 21, 2026, 03:04 PM UTC
We are still waiting on the third party. No updates have been provided.
- identified Oct 21, 2026, 03:34 PM UTC
There has not yet been an update from the third party.
- identified Oct 21, 2026, 04:04 PM UTC
The third party has stated that they are making steady progress towards resolution, but still no ETA.
- monitoring Oct 21, 2026, 04:15 PM UTC
The third party has stated that their maintenance is complete and signing should be once again available.
- resolved Oct 21, 2026, 04:21 PM UTC
Signing is confirmed to be working as expected.
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