Augment AI incident

Elevated Latency and Errors for Batch STT (US)

Resolved after 12 minutes, on September 28, 2026.

resolved Sep 28, 2026, 05:53 PM UTC

An issue affecting some of our pre-recorded transcription servers slowed request processing. As requests took longer to complete, some customers saw elevated latency or received 429 errors. We identified and mitigated the issue, service has returned to normal..

Started
Sep 28, 2026, 05:40 PM UTC
Resolved
Sep 28, 2026, 05:53 PM UTC
Duration
12m
Detected by Pingoru
Sep 28, 2026, 05:40 PM UTC

Update timeline

  1. investigating Sep 28, 2026, 05:40 PM UTC

    We are investigating elevated latency and 429 errors affecting some pre-recorded (batch) STT requests..

  2. resolved Sep 28, 2026, 05:53 PM UTC

    An issue affecting some of our pre-recorded transcription servers slowed request processing. As requests took longer to complete, some customers saw elevated latency or received 429 errors. We identified and mitigated the issue, service has returned to normal..

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