Issues with internal intelligence outputs

Update timeline

1. investigating Oct 14, 2026, 12:37 AM UTC

   We are currently investigating the issue..

2. identified Oct 14, 2026, 04:51 PM UTC

   We've identified the issue and are working on a fix..

3. identified Oct 14, 2026, 05:16 PM UTC

   We've found the cause of the failures affecting automatically generated call plans, call outputs, follow-up emails, opportunity win plans, account plans, and briefing documents. Workflows built in the workflow builder aren't affected. A fix has been completed and is being deployed. Once it's live, we'll regenerate the outputs that failed and post another update..

4. monitoring Oct 14, 2026, 05:59 PM UTC

   We implemented a fix and are currently monitoring the result..

5. monitoring Oct 14, 2026, 06:22 PM UTC

   The issue has been resolved, and the backlog of intelligence output generations is being processed..

6. resolved Oct 14, 2026, 06:46 PM UTC

   This incident has been resolved..