Augment AI incident

Elevated errors across ChatGPT, Codex, and the API including the Agents API

Resolved after 6 days 14 hours, on September 29, 2026.

resolved Sep 29, 2026, 11:14 PM UTC

The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days..

Started
Sep 29, 2026, 05:52 PM UTC
Resolved
Oct 06, 2026, 08:26 AM UTC
Duration
6d 14h
Detected by Pingoru
Sep 29, 2026, 05:52 PM UTC

Update timeline

  1. investigating Sep 29, 2026, 05:52 PM UTC

    We’re investigating elevated errors affecting ChatGPT, Codex, and the API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..

  2. investigating Sep 29, 2026, 06:24 PM UTC

    We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..

  3. investigating Sep 29, 2026, 07:08 PM UTC

    We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..

  4. monitoring Sep 29, 2026, 07:39 PM UTC

    We have applied the mitigation and are monitoring the recovery..

  5. monitoring Sep 29, 2026, 09:09 PM UTC

    We have applied the mitigation and are monitoring the recovery..

  6. monitoring Sep 29, 2026, 10:03 PM UTC

    We have applied the mitigation and are monitoring the recovery..

  7. monitoring Sep 29, 2026, 10:47 PM UTC

    We have applied the mitigation and are monitoring the recovery..

  8. resolved Sep 29, 2026, 11:14 PM UTC

    The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days..

  9. resolved Oct 06, 2026, 08:26 AM UTC

    All impacted services have now fully recovered..

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