Resolved after 4 hours 2 minutes, affecting section-273606 (Bot connectivity EU) and section-273606 (AI Agent platform EU) and 1 more, on May 18, 2026.
The issue that affected Bot calls in the EU region has been resolved. During the incident, Voice Bot calls were impacted, with the level of impact varying depending on each customer’s configuration and call flow.
Affected components
Update timeline
- investigating May 18, 2026, 12:38 PM UTC
We’re currently investigating an issue affecting Bot connectivity in Live Hub Europe. Our team is actively working on it, and we’ll share updates as soon as possible. Thank you for your patience.
- resolved May 18, 2026, 04:40 PM UTC
The issue that affected Bot calls in the EU region has been resolved. During the incident, Voice Bot calls were impacted, with the level of impact varying depending on each customer’s configuration and call flow.
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