AudioCodes Live Hub Outage History

AudioCodes Live Hub is up right now

Pingoru has recorded 3 incidents for AudioCodes Live Hub: 2 in the last 12 months and 0 in the last 90 days.

Source: status.livehub.audiocodes.io

3incidents recorded
2last 12 months
0last 90 days
2 hourstypical duration

Incidents, newest first

Major July 17, 2026 EU Voice Bot Calls Are Down - 2026-07-17 29m section-273606 (Bot connectivity EU)

Started Jul 17, 2026, 07:50 AM UTC· resolved Jul 17, 2026, 08:19 AM UTC

  1. investigating Jul 17, 2026, 07:50 AM UTC

    In the EU region, all Bot traffic was affected during the incident. Bot requests could not be processed successfully, resulting in a temporary disruption of Bot services. This has occurred On July 2026-07-17 UTC: • 07:50–07:58 UTC • 08:35–08:50 UTC • 10:56–11:02 UTC Aggregate customer impact: 29 minutes across three separate occurrences.

  2. resolved Jul 17, 2026, 08:19 AM UTC

    Issue is resolved. In the EU region, all Bot traffic was affected during the incident. Bot requests could not be processed successfully, resulting in a temporary disruption of Bot services. This has occurred On July 2026-07-17 UTC: • 07:50–07:58 UTC • 08:35–08:50 UTC • 10:56–11:02 UTC Aggregate customer impact: 29 minutes across three separate occurrences.

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Major May 18, 2026 Real-time traffic is down 4h 2m section-273606 (Bot connectivity EU), section-273606 (AI Agent platform EU), section-273606 (SIP connectivity EU), section-273606 (Phone numbers EU) and 2 more

Started May 18, 2026, 12:38 PM UTC· resolved May 18, 2026, 04:40 PM UTC

  1. investigating May 18, 2026, 12:38 PM UTC

    We’re currently investigating an issue affecting Bot connectivity in Live Hub Europe. Our team is actively working on it, and we’ll share updates as soon as possible. Thank you for your patience.

  2. resolved May 18, 2026, 04:40 PM UTC

    The issue that affected Bot calls in the EU region has been resolved. During the incident, Voice Bot calls were impacted, with the level of impact varying depending on each customer’s configuration and call flow.

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Minor August 11, 2025 Service disruption in Live Hub EU region 8m section-273606 (Bot connectivity EU), section-273606 (SIP connectivity EU), section-273606 (Phone numbers EU), section-273606 (Recording EU)

Started Aug 11, 2025, 02:17 PM UTC· resolved Aug 11, 2025, 02:25 PM UTC

  1. investigating Aug 11, 2025, 02:17 PM UTC

    Voice Call Processing Failure - the application was unable to process voice calls - calls in progress were dropped, and new voice calls failed to connect. The disruption applied to all types of voice calls, including bot interactions, service numbers, and SIP calls.

  2. resolved Aug 11, 2025, 02:25 PM UTC

    Service restored

Read the full incident report →