AudienceView incident

Error processing some payments with an error message.

Major Resolved View vendor source →

AudienceView experienced a major incident on August 25, 2022 affecting Payment Processing, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2022, 08:58 PM UTC
Resolved
Aug 26, 2022, 12:33 AM UTC
Duration
3h 35m
Detected by Pingoru
Aug 25, 2022, 08:58 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Aug 25, 2022, 08:58 PM UTC

    We are currently experiencing issues with some payments and patrons may see any error message. Some patrons are seeing double charges as well. We are investigating the issue further.

  2. investigating Aug 25, 2022, 10:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 25, 2022, 10:45 PM UTC

    We have identified the issue and a fix has been applied. We will continue to monitor results.

  4. resolved Aug 26, 2022, 12:33 AM UTC

    This incident has been resolved.