AudienceView incident

Error Processing payments

Critical Resolved View vendor source →

AudienceView experienced a critical incident on August 31, 2022 affecting Sell and Sell+ and Payment Processing, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2022, 02:06 PM UTC
Resolved
Aug 31, 2022, 06:48 PM UTC
Duration
4h 41m
Detected by Pingoru
Aug 31, 2022, 02:06 PM UTC

Affected components

Sell and Sell+Payment Processing

Update timeline

  1. investigating Aug 31, 2022, 02:06 PM UTC

    We are currently having issues with Payment processing via Quicksell+. We are investigating further into the issue

  2. investigating Aug 31, 2022, 02:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 31, 2022, 03:11 PM UTC

    A fix is implemented and we are currently monitoring results.

  4. resolved Aug 31, 2022, 06:48 PM UTC

    This incident has been resolved.