AudienceView incident

Issues with users / patrons logging into system

Critical Resolved View vendor source →

AudienceView experienced a critical incident on September 9, 2022 affecting Consumer Interface and Series Management, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2022, 03:16 PM UTC
Resolved
Sep 09, 2022, 06:31 PM UTC
Duration
3h 15m
Detected by Pingoru
Sep 09, 2022, 03:16 PM UTC

Affected components

Consumer InterfaceSeries Management

Update timeline

  1. investigating Sep 09, 2022, 03:16 PM UTC

    We are currently investigating issues with users and patrons logging in

  2. monitoring Sep 09, 2022, 04:02 PM UTC

    A fix has been implemented and we are currently monitoring the results

  3. monitoring Sep 09, 2022, 04:03 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 09, 2022, 06:31 PM UTC

    This incident has been resolved.