AudienceView incident

Quicksell+, Consumer Interface, My Reports outage

Major Resolved View vendor source →

AudienceView experienced a major incident on September 14, 2022 affecting Sell and Sell+ and Consumer Interface and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2022, 10:32 AM UTC
Resolved
Sep 15, 2022, 01:54 PM UTC
Duration
1d 3h
Detected by Pingoru
Sep 14, 2022, 10:32 AM UTC

Affected components

Sell and Sell+Consumer InterfaceReporting

Update timeline

  1. investigating Sep 14, 2022, 10:32 AM UTC

    We are currently experiencing an outage affecting both the ability to sell tickets through Quicksell+, and reporting in My Reports. These modules of the AudienceView Professional application are failing to load. In some circumstances, a 504 error is seen after the page has been attempting to load for too long. We have found that My Reports is loading successfully a small percentage of the time. Trying to access My Reports through multiple private browser sessions may allow access to this. Our developers are actively working to resolve the underlying cause of these issues. We will continue to provide updates here on the Status Page.

  2. investigating Sep 14, 2022, 11:34 AM UTC

    A potential cause of the issues has been identified. We are working to determine this with certainty.

  3. investigating Sep 14, 2022, 01:31 PM UTC

    A potential cause of the issues has been identified. We are working to determine this with certainty. Users might experience some issues with QuickSell+, Reporting and Patron Search.

  4. investigating Sep 14, 2022, 01:32 PM UTC

    We are still investigating the source of the problems, and we hope to have an update soon.

  5. investigating Sep 14, 2022, 03:14 PM UTC

    Work to resolve this issue continues. We are treating this with the highest degree of urgency.

  6. investigating Sep 14, 2022, 04:14 PM UTC

    We are continuing to investigate this issue.

  7. investigating Sep 14, 2022, 07:17 PM UTC

    A potential cause of the issues has been identified. We are working to determine this with certainty and resolve the issue immediately. We will update the status page periodically until the issue is resolved.

  8. investigating Sep 14, 2022, 08:42 PM UTC

    We are currently investigating the issues with QuickSell+, Reporting and accessing patron records. Our teams are currently identifying the issue and applying the fix as needed. We apologize for the inconvenience caused and trying to resolve the issue as soon as possible.

  9. investigating Sep 14, 2022, 10:00 PM UTC

    We are currently investigating the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records. Our teams are working extensively to resolve the issue. We sincerely apologize for the inconvenience caused and trying to resolve the issue as soon as possible.

  10. investigating Sep 14, 2022, 11:05 PM UTC

    Our teams are working extensively to resolve the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records. We sincerely apologize for the inconvenience caused and trying to resolve the issue as soon as possible.

  11. investigating Sep 15, 2022, 12:06 AM UTC

    Our teams are working extensively to resolve the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records. A potential cause of the issues has been identified. The teams are working to determine this with certainty. We sincerely apologize for the inconvenience caused and we are trying to resolve the issue as soon as possible.

  12. investigating Sep 15, 2022, 01:03 AM UTC

    We sincerely apologize for the inconvenience caused and we are trying to resolve the issue as soon as possible. Our teams are working extensively to resolve the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records as soon as possible.

  13. investigating Sep 15, 2022, 02:02 AM UTC

    We sincerely apologize for the inconvenience caused and we are trying to resolve the issue as soon as possible. Our teams are working extensively to resolve the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records as soon as possible. We are still investigating the source of the problems, and we hope to have an update soon.

  14. identified Sep 15, 2022, 03:04 AM UTC

    We identified the root cause of the issue and are currently implementing the fix. We sincerely apologize for the inconvenience caused.

  15. identified Sep 15, 2022, 04:06 AM UTC

    We have implemented the fix and able to resolve issues with Patron profiles and Reports. However we identified some issues still with Payments not going through Quicksell+ and Consumer Interface. Our teams are working to resolve the issue as soon as possible. We sincerely apologize the for the inconvenience caused.

  16. identified Sep 15, 2022, 12:27 PM UTC

    We are currently investigating issues with Error message when trying to process or refund Payments through Quicksell+ and Consumer Interface. Our teams are working to resolve the issue as soon as possible. We sincerely apologize the for the inconvenience caused.

  17. resolved Sep 15, 2022, 01:54 PM UTC

    The issue is resolved now affecting Quicksell+ , Patron profile, Consumer Interface , Reports.