AudienceView experienced a critical incident on September 15, 2022 affecting Payment Processing and Communications, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2022, 01:56 PM UTC
We have identified issues with error message coming up while processing Payments and refunds in Quicksell+ and Consumer Interface. We are currently investigating the issue and working to resolve as soon as possible.
- investigating Sep 15, 2022, 02:59 PM UTC
We are currently investigating issues with Payments are processing, but users seeing an error message. Confirmation emails Printing tickets after the order is processed Moving Tickets We sincerely apologize for the inconvenience caused
- investigating Sep 15, 2022, 03:18 PM UTC
We are currently investigating issues with Payments, Confirmation Emails, Printing Tickets or Moving Tickets. For clients using private merchant accounts, most payments appear to be processing, but users get an error message, For clients using Shared merchant account, most payments are not completed. We sincerely apologize for the inconvenience caused
- investigating Sep 15, 2022, 04:36 PM UTC
A fix has been implemented for issues with Payments, Conformation Emails, Printing Tickets and Moving Tickets. We are currently monitoring the results.
- resolved Sep 15, 2022, 05:59 PM UTC
All the issues with with Payments, Conformation Emails, Printing Tickets and Moving Tickets are resolved now. We sincerely apologize for the inconvenience caused.