AudienceView incident

Page Processing Error when trying to access patron records

Critical Resolved View vendor source →

AudienceView experienced a critical incident on December 1, 2022 affecting Reporting, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2022, 02:35 PM UTC
Resolved
Dec 01, 2022, 03:31 PM UTC
Duration
56m
Detected by Pingoru
Dec 01, 2022, 02:35 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Dec 01, 2022, 02:35 PM UTC

    We ae currently investigating page processing errors when trying to access patron records. We apologize for the inconvenience caused.

  2. monitoring Dec 01, 2022, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 01, 2022, 03:31 PM UTC

    This incident has been resolved.