AudienceView incident
Anti-Virus software blocking access to AudienceView Professional
AudienceView experienced a minor incident on January 3, 2023 affecting Consumer Interface, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2023, 04:58 PM UTC
We've had reports from clients that their anti-virus software (Avast and AVG) is falsely flagging AudienceView Professional a threat. The issue has been reported to Avast and AVG. In the meantime, to get around this error, you have to add 2 URLs to an exception list in order for you to be able to access the site. The steps are: 1) Open Avast 2) Select the "Menu" at the top right 3) Here select "Settings" 4) This will open a new window and you'll see 3 tabs (General, Protection, and Performance) if you select General. 4 items down, it will display "Exceptions". 5) Here you can click the "Add Exception" button and you'll need to add the addresses, these being (http://admin.ovationtix.com, https://admin.ovationtix.com and https://reporting.ovationtix.com).
- resolved Jan 09, 2023, 07:13 PM UTC
This incident has been resolved.