AudienceView experienced a major incident on January 31, 2023 affecting Consumer Interface, lasting 16h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Consumer Interface
Update timeline
- investigating Jan 31, 2023, 09:26 PM UTC
Clients have reported that patrons are unable to submit payments on the consumer interface when their cart total is $0. We are investigating the root cause of the problem and will provide updates when more is known. In the meantime, $0 orders can still be processed via QuickSell. We apologies for the inconvenience caused and our team is working to resolve the issue ASAP.
- monitoring Jan 31, 2023, 11:08 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Feb 01, 2023, 01:34 PM UTC
This incident has been resolved.