AudienceView experienced a major incident on February 1, 2023 affecting Consumer Interface, lasting 23h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2023, 01:54 PM UTC
Some clients have reported seeing a blank page on the consumer interface on desktop and mobile. Clearing cache and cookies on your internet browser on desktop seems to resolve the desktop issue, but we are still investigating the root cause and will provide updates when available We apologize for the inconvenience caused.
- investigating Feb 01, 2023, 04:44 PM UTC
We apologize for the inconvenience cause and our team is currently working hard to resolve the issue on a priority basis. Some clients have reported seeing a blank page on the consumer interface on desktop and mobile. Clearing cache and cookies on your internet browser on desktop seems to resolve the desktop issue, but we are still investigating the root cause and will provide updates when available
- investigating Feb 01, 2023, 06:55 PM UTC
Some clients have reported seeing a blank page on the consumer interface on desktop and mobile. Clearing cache and cookies on your internet browser on desktop seems to resolve the desktop issue. You can find instructions online for how to do so. Using incognito mode on your browser, both on desktop and mobile, have had positive results. However, we are still investigating the root cause and will provide updates when available. We apologize for the inconvenience caused and out team is working hard to resolve the issues ASAP.
- identified Feb 01, 2023, 09:06 PM UTC
Some clients have reported seeing a blank page on the consumer interface on desktop and mobile. If you are seeing this, please try refreshing your browser window. Opening and closing the window will not refresh. When a browser session expires, that should refresh the page automatically and the consumer interface will load. But refreshing the browser should be an instant fix. If you try this and are still seeing a blank page, contact support and provide the links you're trying to access and we can investigate further.
- resolved Feb 02, 2023, 01:08 PM UTC
This incident has been resolved.