AudienceView experienced a major incident on February 14, 2023 affecting Consumer Interface, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Consumer Interface
Update timeline
- investigating Feb 14, 2023, 05:49 PM UTC
Following a software update this morning, some clients are seeing a "no tickets available" message on the consumer interface when only coded tickets are available. We are close to a fix and will update the status page when that fix is deployed.
- identified Feb 14, 2023, 06:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 14, 2023, 06:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 14, 2023, 07:49 PM UTC
This incident has been resolved.