AudienceView incident

Slowness in AudienceView Professional

Major Resolved View vendor source →

AudienceView experienced a major incident on March 31, 2023 affecting Sell and Sell+ and Client Home and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2023, 04:14 PM UTC
Resolved
Mar 31, 2023, 07:38 PM UTC
Duration
3h 23m
Detected by Pingoru
Mar 31, 2023, 04:14 PM UTC

Affected components

Sell and Sell+Client HomeConsumer InterfacePayment ProcessingSeries ManagementOrder Management

Update timeline

  1. investigating Mar 31, 2023, 04:14 PM UTC

    We are seeing longer than usual loading times in AudienceView Professional. These long loading times may occasionally cause timeout errors or cause pages not to load.

  2. investigating Mar 31, 2023, 04:17 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 31, 2023, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 31, 2023, 06:44 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 31, 2023, 07:38 PM UTC

    This incident has been resolved.