AudienceView experienced a major incident on April 12, 2023 affecting Sell and Sell+ and Client Home and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2023, 03:55 PM UTC
Professional is experiencing slowness at the moment which is stopping clients from accessing the system and patrons from purchasing tickets. We are currently investigating the issue all systems are functioning as expected
- identified Apr 12, 2023, 04:08 PM UTC
We have identified the issue and the system is returning back to normalcy. We will continue to monitor the system to ensure everything is functioning as expected.
- monitoring Apr 12, 2023, 05:06 PM UTC
We have identified the issue and the system has returned back to normalcy. We will continue to monitor the ticketing system to ensure everything is functioning as expected.
- resolved Apr 12, 2023, 07:45 PM UTC
System is operating as expected and everything is now functioning properly.