AudienceView incident

Customer receiving a "Cust not found" error on events

Notice Resolved View vendor source →

AudienceView experienced a notice incident on May 7, 2023 affecting Sell and Sell+ and Order Management, lasting 20h 38m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2023, 05:38 PM UTC
Resolved
May 08, 2023, 02:17 PM UTC
Duration
20h 38m
Detected by Pingoru
May 07, 2023, 05:38 PM UTC

Affected components

Sell and Sell+Order Management

Update timeline

  1. investigating May 07, 2023, 05:38 PM UTC

    We are currently aware of an error "Cust not found" when customers click on an event. Please advise the customers to clear the browser cache and this will fix the issue.

  2. identified May 07, 2023, 05:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2023, 12:38 AM UTC

    We made some changes and we will continue to monitor the situation.

  4. monitoring May 08, 2023, 02:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 08, 2023, 02:17 PM UTC

    This incident has been resolved.