AudienceView incident

Error processing payments in QuickSell+

Major Resolved View vendor source →

AudienceView experienced a major incident on July 20, 2023 affecting Sell and Sell+, lasting 4h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 03:05 PM UTC
Resolved
Jul 20, 2023, 07:47 PM UTC
Duration
4h 42m
Detected by Pingoru
Jul 20, 2023, 03:05 PM UTC

Affected components

Sell and Sell+

Update timeline

  1. investigating Jul 20, 2023, 03:05 PM UTC

    We are experiencing errors completing orders in QuickSell+. We are currently investigating this issue.

  2. monitoring Jul 20, 2023, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 20, 2023, 07:47 PM UTC

    This incident has been resolved.