AudienceView experienced a major incident on August 1, 2023 affecting Client Home and Series Management, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Client HomeSeries Management
Update timeline
- investigating Aug 01, 2023, 12:31 PM UTC
We are experiencing an issue where sessions are timing out immediately when accessing any series from your Client Home page. We are currently investigating this issue.
- investigating Aug 01, 2023, 12:45 PM UTC
We are continuing to investigate this issue. If you need to pull a list of patrons attending a show and cannot access the Who's Coming list, you can run a report for that show and use the Patron Details page in the mean time.
- monitoring Aug 01, 2023, 01:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2023, 04:01 PM UTC
This incident has been resolved.