AudienceView incident

"CLIENT NOT FOUND" error displaying in the Consumer Interface

AudienceView experienced a major incident on August 20, 2023 affecting Consumer Interface, lasting 22h 37m. The incident has been resolved; the full update timeline is below.

Started: Aug 20, 2023, 02:27 PM UTC
Resolved: Aug 21, 2023, 01:04 PM UTC
Duration: 22h 37m
Detected by Pingoru: Aug 20, 2023, 02:27 PM UTC

Affected components

Consumer Interface

Update timeline

investigating Aug 20, 2023, 02:27 PM UTC

We are currently investigating an error message being displayed online, through the Consumer Interface. Some patrons have seen an error saying: "CLIENT NOT FOUND" when attempting to follow deep links or view the calendar page. We are actively working to identify the cause of the issue and resolve it with urgency.
monitoring Aug 20, 2023, 02:33 PM UTC

A fix has been implemented and we are monitoring the results. Initial testing is positive, as we are no longer seeing the error.
resolved Aug 21, 2023, 01:04 PM UTC

This incident has been resolved.