AudienceView experienced a critical incident on September 26, 2023 affecting Sell and Sell+ and Client Home and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2023, 11:42 AM UTC
AudienceView Professional is currently experiencing a 504 Gateway Time-out error, which we are currently investigating.
- investigating Sep 26, 2023, 12:55 PM UTC
We are experiencing server timeout errors and are continuing to investigate this issue.
- investigating Sep 26, 2023, 01:50 PM UTC
We are continuing to investigate this issue.
- investigating Sep 26, 2023, 03:02 PM UTC
We are continuing to investigate this issue.
- investigating Sep 26, 2023, 03:03 PM UTC
We are continuing to investigate this issue.
- investigating Sep 26, 2023, 04:08 PM UTC
We are continuing to investigate this issue.
- identified Sep 26, 2023, 05:09 PM UTC
We are experiencing an issue with our third party hosting platform and are working with them on a fix.
- identified Sep 26, 2023, 05:41 PM UTC
There is a complete outage of the platform, and so we have temporarily redirected clients to our status page until this is resolved.
- identified Sep 26, 2023, 06:25 PM UTC
We are continuing to work with our third party hosting platform on a resolution to this issue. For clients still hosting events, refer to this guide on managing your events during an outage: https://audienceview2.my.site.com/Professional/s/article/Tech-Outage-Tips-Pro
- identified Sep 26, 2023, 07:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 26, 2023, 08:57 PM UTC
We are continuing to work with our third party hosting platform on a resolution to this issue. For clients still hosting events, refer to this guide on managing your events during an outage: https://audienceview2.my.site.com/Professional/s/article/Tech-Outage-Tips-Pro
- identified Sep 26, 2023, 09:47 PM UTC
We are continuing to work with our third party hosting platform on a resolution to this issue. For clients still hosting events, refer to this guide on managing your events during an outage: https://audienceview2.my.site.com/Professional/s/article/Tech-Outage-Tips-Pro
- monitoring Sep 26, 2023, 10:51 PM UTC
A fix has been implemented. If you visit the Login Page you should be able to access the platform as usual. If you are still seeing the Status page you may need to clear your cache/cookies or use another browser or an incognito window. We will continue to monitor the issue to ensure the fix is working as expected.
- resolved Sep 27, 2023, 12:03 PM UTC
This incident has been resolved.