AudienceView incident

Payment Processing/Timeout Issues

Notice Resolved View vendor source →

AudienceView experienced a notice incident on January 16, 2024 affecting Sell and Sell+ and Consumer Interface and 1 more component, lasting 22h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 02:51 PM UTC
Resolved
Jan 17, 2024, 01:27 PM UTC
Duration
22h 36m
Detected by Pingoru
Jan 16, 2024, 02:51 PM UTC

Affected components

Sell and Sell+Consumer InterfacePayment Processing

Update timeline

  1. investigating Jan 16, 2024, 02:51 PM UTC

    We are currently investigating issues with slowness during payment processing and timeout errors on both the consumer interface and QuickSell+.

  2. monitoring Jan 16, 2024, 04:52 PM UTC

    We have implemented a fix for the slow payment processing and timeout errors we were seeing on both the consumer interface and QuickSell+ and we continue to monitor this issue.

  3. resolved Jan 17, 2024, 01:27 PM UTC

    This incident has been resolved.