AudienceView experienced a minor incident on January 25, 2024 affecting Consumer Interface, lasting 7h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Consumer Interface
Update timeline
- investigating Jan 25, 2024, 02:30 PM UTC
We are currently investigating various sale processing issues, including timeout errors, and the following error messages on the Consumer Interface: "The delivery method you selected is no longer available"; "Error during cart validation".
- monitoring Jan 25, 2024, 03:27 PM UTC
A fix has been implemented for the error messages and timeouts we were seeing when trying to process orders and we continue to monitor the issue.
- resolved Jan 25, 2024, 10:05 PM UTC
This incident has been resolved.