AudienceView incident

Consumer Interface/Backend UI Issues

Notice Resolved View vendor source →

AudienceView experienced a notice incident on February 2, 2024 affecting Consumer Interface and Payment Processing and 1 more component, lasting 6h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 06:24 PM UTC
Resolved
Feb 03, 2024, 12:45 AM UTC
Duration
6h 20m
Detected by Pingoru
Feb 02, 2024, 06:24 PM UTC

Affected components

Consumer InterfacePayment ProcessingSeries ManagementReporting

Update timeline

  1. investigating Feb 02, 2024, 06:24 PM UTC

    We are aware of an issue that is affecting the consumer interface/ticketing pages as well as some of the backend functionality (such as ticket printing). We are currently investigating this issue as the highest priority.

  2. monitoring Feb 02, 2024, 07:28 PM UTC

    We have implemented a fix for the issues that were affecting the consumer interface as well as the backend functionality. We continue to monitor this issue closely.

  3. investigating Feb 02, 2024, 10:14 PM UTC

    We are aware of an issue that is affecting the consumer interface/ticketing pages, backend functionality, and My Reports with users seeing a 502 Bad Gateway error message. We are currently investigating this issue as the highest priority.

  4. monitoring Feb 02, 2024, 10:55 PM UTC

    We have implemented a fix for the issues that were affecting the consumer interface, backend functionality, and My Reports. We continue to monitor this issue closely.

  5. resolved Feb 03, 2024, 12:45 AM UTC

    This incident has been resolved.