AudienceView experienced a minor incident on May 31, 2024 affecting Series Management, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 31, 2024, 03:19 PM UTC
Check In Mode for events is not currently available. We are working to resolve this issue. In the meantime, here are some other ways of marking attendance: 1. Print a Who's Coming list and mark attendees manually (you can come back to Check In Mode once it is working to record attendance). 2. If patrons have tickets, download either the free Android scanning app (https://audienceview2.my.site.com/Professional/s/article/Android-Ticket-Scanning-App) or iOS scanning app (https://audienceview2.my.site.com/Professional/s/article/iOS-Scanning-App) to scan tickets on a mobile device. 3. If patrons don't have tickets but you have a ticket printer, print all tickets regardless of delivery method and download either the free Android or iOS scanning app (links above) to scan tickets on a mobile device. 4. Export the Attendance report (https://audienceview2.my.site.com/Professional/s/article/The-Attendance-Report) which shows the barcode value and use the scanning deeplink to mark tickets as scanned (go to Tools > Deeplinks, under "Other Deep Links" click on preview on the "Scan tickets deep link", select your event, then type in/copy and paste the barcode for each ticket you want to mark as attended).
- monitoring Jun 05, 2024, 02:19 PM UTC
A fix has been implemented and Check In Mode is now available, we will continue to monitor the results
- resolved Jun 06, 2024, 02:09 PM UTC
This incident has been resolved.