AudienceView incident

Access to the admin is blocked for some users

Critical Resolved View vendor source →

AudienceView experienced a critical incident on February 28, 2025 affecting Sell and Sell+ and Client Home and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 05:58 PM UTC
Resolved
Feb 28, 2025, 08:31 PM UTC
Duration
2h 32m
Detected by Pingoru
Feb 28, 2025, 05:58 PM UTC

Affected components

Sell and Sell+Client HomeSeries ManagementReportingOrder Management

Update timeline

  1. investigating Feb 28, 2025, 05:58 PM UTC

    Some users are receiving a "Sorry, you've been blocked" message, we are currently investigating the issue and will provide an update when we have more information.

  2. investigating Feb 28, 2025, 05:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 28, 2025, 06:19 PM UTC

    Access to the admin side has been restored, we are continuing to monitor the issue.

  4. resolved Feb 28, 2025, 08:31 PM UTC

    This incident has been resolved, we appreciate your patience while our team resolved the issue