Atlassian incident · via Trello

Trello - degraded performance (resolved)

Minor Resolved View vendor source →

Atlassian experienced a minor incident on May 15, 2026 affecting Trello.com and API and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 03:14 PM UTC
Resolved
May 15, 2026, 06:04 PM UTC
Duration
2h 50m
Detected by Pingoru
May 15, 2026, 03:14 PM UTC

Affected components

Trello.comAPIAtlassian Support - Support PortalAtlassian Support TicketingAtlassian Support Knowledge Base

Update timeline

  1. investigating May 15, 2026, 03:14 PM UTC

    We are investigating degraded performance of some Trello features. We will provide more details within the next hour.

  2. investigating May 15, 2026, 03:31 PM UTC

    Trello engineers are actively working on resolving issues that our users may be seeing around commenting on cards, deleting comments, and adding new attachments. Users may also find that recent changes to cards are not reflected in search results. We are continuing to work on it and will provide more updates within the hour.

  3. identified May 15, 2026, 04:40 PM UTC

    The Trello team has identified and mitigated most of the issues with cards and comments. Users may still see delays in search indexing for short time while it catches up to realtime.

  4. monitoring May 15, 2026, 05:36 PM UTC

    The team has resolved the previous issues and is now monitoring the system to ensure a full return to baseline. Search indexing is still approximately 1h delayed, but will be up to date shortly. Thank you for your patience

  5. resolved May 15, 2026, 06:04 PM UTC

    Search is now fully up to date for all users, and all issues with previous degraded functionality have been resolved.