Atlassian Partners incident
Duplicate email notifications from Jira Cloud and Atlassian Support Service Desk (getsupport.atlassian.com)
Resolved after 3 hours 27 minutes, on February 26, 2019.
Between 01:09 UTC and 14:58 UTC , some customers would have received duplicate email notifications on some Jira Cloud instances and Atlassian Support Service Desk (getsupport.atlassian.com). The issue has since been resolved and the functionalities are now operating normally.
Update timeline
- monitoring Feb 26, 2019, 04:37 AM UTC
We identified an issue where duplicate email notifications are sent by some Jira Cloud instances and Atlassian Support Service Desk (getsupport.atlassian.com). We have identified the root cause and mitigated the problem. We are now monitoring closely.
- resolved Feb 26, 2019, 08:04 AM UTC
Between 01:09 UTC and 14:58 UTC , some customers would have received duplicate email notifications on some Jira Cloud instances and Atlassian Support Service Desk (getsupport.atlassian.com). The issue has since been resolved and the functionalities are now operating normally.
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