Atlassian Partners incident

Some products are hard down

Resolved after 1 hour 11 minutes, affecting Partner Portal and Partner Support Portal and 1 more, on July 3, 2024.

resolved Jul 03, 2024, 10:02 PM UTC

We mistakenly believed there was impact to these services. The service is operating normally.

Started
Jul 03, 2024, 08:51 PM UTC
Resolved
Jul 03, 2024, 10:02 PM UTC
Duration
1h 11m
Detected by Pingoru
Jul 03, 2024, 08:51 PM UTC

Affected components

Partner PortalPartner Support PortalPartner DirectoryPartner Business CenterEnablement AcademyPartner Portal dashboard

Update timeline

  1. investigating Jul 03, 2024, 08:51 PM UTC

    We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

  2. monitoring Jul 03, 2024, 09:45 PM UTC

    We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.

  3. resolved Jul 03, 2024, 10:02 PM UTC

    We mistakenly believed there was impact to these services. The service is operating normally.

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