Resolved after 2 hours 18 minutes, on August 2, 2023.
We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.
Update timeline
- investigating Aug 02, 2023, 01:41 PM UTC
We are investigating an issue with Sign-ups, Product Activation, and Billing that is impacting all of our Cloud Customers. We will provide more details within the next hour.
- monitoring Aug 02, 2023, 02:25 PM UTC
We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.
- resolved Aug 02, 2023, 03:59 PM UTC
We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.
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