Atlas incident

Intermittent errors and slow user experience when trying to access Atlas

Resolved after 4 days 8 hours, on April 25, 2024.

monitoring Apr 26, 2024, 01:10 AM UTC

We are continuing to monitor and to investigate the issue to determine root cause. No further impact since recovery 9 hours ago.

Started
Apr 25, 2024, 02:18 PM UTC
Resolved
Apr 29, 2024, 10:24 PM UTC
Duration
4d 8h
Detected by Pingoru
Apr 25, 2024, 02:18 PM UTC

Update timeline

  1. investigating Apr 25, 2024, 02:18 PM UTC

    We are currently investigating the issue to determine root cause and resolve.

  2. monitoring Apr 25, 2024, 03:11 PM UTC

    Atlas has become responsive a while back and everything seems to be fine. Currently unknown root cause so moving to Monitoring till we understand what caused underlying issue.

  3. monitoring Apr 26, 2024, 01:10 AM UTC

    We are continuing to monitor and to investigate the issue to determine root cause. No further impact since recovery 9 hours ago.

  4. resolved Apr 29, 2024, 10:24 PM UTC

    This incident has been resolved.

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