Resolved after 1 hour 20 minutes, affecting Athennian APP (Canada) and Athennian Website, on May 6, 2021.
We have resolved this incident. Thank you for your patience. Our team will perform a root cause analysis to determine future actions to prevent this from happening in the future. Thank you for your patience.
Affected components
Update timeline
- investigating May 06, 2021, 12:15 AM UTC
Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
- investigating May 06, 2021, 12:28 AM UTC
Our team is currently investigating a database connection issue. In order to protect customer data, we have temporarily placed up emergency maintenance until the issue has been resolved. We sincerely apologize for the inconvienence.
- identified May 06, 2021, 12:33 AM UTC
We are currently verifying that the issue has been resolved. Our team will take servers off maintenance in groups to ensure the ease of transition back into full operation. Thank you for your patience.
- monitoring May 06, 2021, 12:59 AM UTC
Client environments should be all online again. Once again, we apologize for any issues this may have caused. We will continue to monitor the servers as traffic resumes. Thank you for your patience.
- resolved May 06, 2021, 01:35 AM UTC
We have resolved this incident. Thank you for your patience. Our team will perform a root cause analysis to determine future actions to prevent this from happening in the future. Thank you for your patience.
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